We can’t prevent the emergency, BUT we can control effective response and the aftercare that victims receive, thus ensuring that, as far as possible, they leave the country knowing they were cared for.
SATSA’s approach to Safety and Security is focused on a three-point plan and is aligned with existing National and Provincial strategies.
Prevention and Preparation
Partnerships
Partnerships are and continue to be formed with local and national networks, including:
- National, Provincial and Local Government
- SAPS Local / Provincial Safety Joint Operating Centres
- Community Safety Forums, etc.
- Hospitals, Fire brigades, Doctors, etc.
- Embassies
Awareness and Education
Understanding that this affects the entire scope of the tourism industry and that everyone should be equipped with the right knowledge, the hope is to provide training and education sessions to tourism operators and their staff, specifically frontline workers (i.e., concierge, drivers, guides, etc.), on dealing directly with tourists in a safety incident.
This awareness creation also extends to our visitors and as such a Traveller’s Guide to South Africa is currently being developed to provide tips on enjoying our beautiful country to its fullest.
Reaction – SATIB Guardian
In an emergency, every second counts!
SATIB Guardian (formerly Secura Traveller) is a traveller safety solution available to SATSA members, offering real-time emergency support and access to a nationwide response network. While the name has changed, the service remains the same, now more closely aligned with SATIB’s broader suite of offerings.
Members can continue to incorporate this solution into their client journeys or recommend it to travellers for added peace of mind.
Learn more: https://satib.co.za/satib-guardian/
Aftercare
Traveller Safety Volunteers
The reaction process is supplemented by SATSA’s specialist support team of traveller ambassadors, translators, trauma counsellors and logistical facilitators. This means we are able to facilitate the traveller’s immediate needs, such as travel documentation, concierge services, trauma counselling, etc.
Our network of volunteers is based across South Africa and will meet with victims and offer support and translation in almost any language. This is used to supplement the professional trauma support we can offer, if needed. Our tourism volunteers are friendly faces to help travellers through the unfortunate process.
Incident Management
Below is our incident management protocol. This is used to streamline the incident process and support stakeholder communication.
Reporting and Media ManagementThe SATIB Guardian system bolsters SATSA’s incident database by collecting and analysing all incident-related data. This assists with identifying hot spots, adding resources, reporting, and lobbying.
SATSA’s PR team is also on hand to communicate and manage media and to develop holding statements where needed.
