Summary of the Trusted Tour Operator Scheme Webinar (7 Nov 2024)

This morning's webinar, led by Phindiwe Mbhele from the Department of Home Affairs, with the announcement of the publication of a government notice on October 28 inviting tour operators to submit expressions of interest for the Trusted Tour Operator Scheme, which will be open for 30 days. Yusuf Simons, the project leader, was introduced to provide insights into the gazette and the application process, revealing that 12 applications had already been received, indicating that the initiative is gaining traction.

Yusuf Simons elaborated on the objectives of the Trusted Tour Operators Scheme, which aims to attract tour operators from China, India, and South Africa by streamlining the visa process and reducing administrative burdens. The selection criteria for applicants include legal compliance, operational experience, and collaboration with South African operators, with specific point allocations for each requirement. The scheme's first phase is underway, with future phases anticipated to launch in early 2025. Tour operators were urged to evaluate their eligibility based on the published criteria and to prepare their applications accordingly.

During the discussion, participants questioned the application process and its exclusion of small tour operators. Key questions included:

• How can smaller tour operators who do not meet the threshold still participate in the TTOS?
• What documents are required to prove legal compliance for the TTOS application?
• What is the process for submitting applications and supporting documents for the TTOS?

Phindiwe Mbhele and Yusuf Simons provided detailed responses, emphasising the importance of submitting comprehensive documentation to demonstrate operational legitimacy and compliance with tourism authority regulations. They also acknowledged the challenges operators face recovering from the pandemic, which have affected their ability to meet certain criteria.

The conversation further highlighted the necessity for tour operators to provide proof of business registration and operational experience. Yusuf Simons explained that the evaluation committee would assess submissions based on authenticity and compliance with legal requirements, ensuring that documentation is verifiable. The scoring system for the scheme was also discussed, indicating that operators must secure a minimum of 160 points to qualify.

Simons reassured participants that while the pilot phase has specific thresholds, feedback will be considered for future adjustments, ensuring that smaller operators can still participate under existing processes. Phindiwe Mbhele concluded the session by directing participants to the government website for further application details and guidelines.

To read more about the TTOS, please visit the DHA Website