ASATA webinar recording: How to handle complaints and navigate the CPA

When COVID struck, the Consumer Protection Act had a significant impact on travel agents. Now that the dust has settled, partner association, ASATA, has created guidelines for travel agents regarding the CPA and crucial topics such as managing consumer funds, handling cancellations, issuing refunds, and addressing complaints.

In a recent webinar, ASATA's legal adviser, Elizabeth de Stadler, offered a refresher on the CPA's provisions and provided insights into both potential pitfalls and successful approaches to complaints handling.

ASATA has generously shared the webinar for the benefit of SATSA members. To access the recording, click here.