Position: Incentives, Groups & Group Series Specialist

Location: Bryanston, Johannesburg

Type: Office Based

Salary Offered: Competitive and dependant on relevant experience

Criteria:

• Matric / Grade 12
• 5 Years work experience dealing with incentives, groups & group series within the tourism industry
• Travel & Tourism qualification would be preferable
• Tourplan knowledge and execution would be preferable
• Excellent South African and Regional geographic knowledge

Competency:

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Good Problem solving skills
• Negotiation and liaison ability

Responsibilities:

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing
• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and Account queries
• Book tour guides services as required

CLIENT CARE

• Maintain contact with client during period of travel
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

CLIENT RELATIONSHIPS

• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product.
• To build and retain relationships with clients
• To ensure effective communication with clients at all times.
• To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.

SUPPLIER RELATIONSHIPS

• Commitment to and building relationships with Tourvest Destination Management preferred partners.
• Ensure that the best rates are always negotiated and secured.
• Understanding supplier products.
• Establishing best product.
• Personal development on destinations and products.

LEARING & DEVELOPMENT

• Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows.
• Keep abreast of industry trends