Category Archives: SATSA News

Industry Action Against NPTR – Wheel Operators We Need Your Help

SATSA continues to engage with stakeholders to tackle the NPTR issue. We would like to give you a quick update and ask for your assistance:

Through lobbying from SATSA and TBCSA, the National Department of Tourism facilitated NPTR Industry Outreach Workshops in Gauteng/North West, Western Cape and KwaZulu-Natal between April and May 2019.

Industry was asked to relay the challenges they face directly to the NPTR and its board. During the workshops, it was agreed that SATSA would provide an official response and that the NPTR would respond within 30 days. Please click here for a copy of the letter that was submitted 14 May 2019.

Whilst we wait for a response, we continue to make use of every available channel and platform to push our agenda. The NPTR issue was raised by TBCSA at a meeting of all Department Director Generals held on 30 April 2019 and a letter will be submitted to President Cyril Ramaphosa, as soon as the dust settles following the elections and cabinet announcements.

In the meantime, we are moving forward with our strategy to develop a media campaign which is ready to roll out as soon as the response deadline has passed. Through lobbying of affected industry players, an opportunity also presented itself last week for Carte Blanche to investigate the matter.

What we now need to do is gather more information from industry and vet our current tracking sheet thoroughly. Should Carte Blanche go ahead, the focus must be on the human element of the story i.e. businesses that have closed or shrunk, retrenchments and job losses as a direct result of the NPTR fiasco.

Our call is for the industry to stand together and make our voice heard. We need details of any outstanding applications with NPTR, whether SATSA member or not, and how this has affected your business. Information required includes:

  • Company / Individual Name + Registration Number / ID (that the application was made for)
  • Date of submission to NPTR
  • Type of Application
  • Number of Vehicles
  • Reference Number (if provided)
  • Current Status
  • Impact on your business
  • Contact person details

Those that have submitted details for the tracking sheet will receive a phone call from SATSA to update all details.

Please send any enquiries or submissions to as soon as possible. Roscoe Perumal is standing by to ensure that all info is captured.

We are looking forward to gain additional traction with this issue.

Tourism industry mourns the loss of industry leader

It is with deep sadness and shock that we learnt of the passing of our colleague, Francois Grove, owner of Safaris Direct.

Francois also served as a Board Member of SATSA and was the Chairperson of the Mpumalanga Chapter.

Commenting on the news of Francois’ passing David Frost, CEO of SATSA said that Francois was such a special piece of SATSA’s as well as the industry’s jigsaw and he will be missed by all.

“I am very saddened by this news. I first met Francois during my Tourvest Inbound days 20 years ago. I was privileged to work intensively with him on the OSV self-regulation project, to which he committed not only time and energy, but also his knowledge and passion.  Francois leaves us with a great legacy and he will be sorely missed,” added David

Hannelie du Toit, SATSA COO said that a big tree has fallen. “Francois, you will be missed!”

Industry colleagues and friends also added their condolences:

Francois Neethling, MD Heavy Vehicles Import Africa:  I am sorry to learn this news. I respected Francois for his frankness and honesty. My condolences to his family. He will be missed. Rest in peace.

Rob Hetem of T-Cubed Consulting: Condolences and prayers to family, friends and colleagues. You will leave a big gap and I will miss your energy, dedication and passion. Go well.

Jabu Matsilele, CEO of Buja Tours: Prayers and fond memories are what we have to remember Francois. As Gauteng Chapter we extend our most heartfelt sorrow and condolences. This too shall pass…

Family travel to SA made easier


The International Air Transport Association (IATA), on 29 April, updated the Travel Information Manual Automatic (TIMATIC), used by airport ground staff to determine whether a passenger can be carried, with regard to the requirements for children travelling to South Africa.

According to the updated text, IATA is advising that members’ check-in staff to no longer request birth certificates from minors who have visas, or who are exempted from visas, if travelling with their parents with the same surname.

“After many years of campaigning for easing the Unabridged Birth Certificate (UBC) regulations, SATSA is very pleased that this has finally been adopted,” says David Frost, SATSA CEO.

Frost adds that although we would like to see the requirements removed outright, “this is certainly a step in the right direction”.

The updated Timatic advisory reads as follows:

TIMATIC-3 / 29APR19 / 0801 UTC


– Minors younger than 18 Years, to/from South Africa:


With both parents, if the minor’s surname is not the same as both parents, must hold an original or a copy of a birth certificate or a passport containing the details of the parents?


With 1 parent, must hold an original or a copy of a birth certificate and a parental consent letter from the absent parent or legal guardian containing a copy of his/her passport or identity document and his/her contact details.
Alternatively, the following will be required:

– A letter of special circumstances
– A court order granting full parental responsibilities and rights or full legal guardianship to the present parent.
– In case the other parent is deceased, then a death certificate will be required.
– In case the name of 1 parent only (Mother or Father) is on the birth certificate, then the parent must hold an original or a copy of a birth certificate containing information about the parent only.

C. With an adult other than a parent, must hold an original or a copy of a birth certificate and parental consent letters, copies of identification documents and his/her contact details or a letter of special circumstances, a court order granting full parental responsibilities and rights or full legal guardianship to the present parent. In case the other parent is deceased, a death certificate.
In case the name of 1 parent only (mother or father) is on the birth certificate, the adult must hold an original or a copy of a birth certificate containing information about the parent only.
Documents of parents/legal guardians will include the contact details of parents/legal guardians and contact details of the person in whose care the minor will be.

D. When travelling as a primary or secondary school tour with a teacher or a trainer, a letter of consent from the school principal is required, confirming that consent letters from all parents are held by the school, together with an ID/passport copy of the accompanying teacher or trainer.

E. Unaccompanied minors must hold an original or a copy of a birth certificate anda parental consent letter containing a copy of his/her/their passport/s or identity document/s and his/her/their contact details (or consent from one parent together with a court order granting full parental responsibilities and rights or legal guardianship or death certificate) A letter from the person receiving the minor in South Africa will also be required, containing address and contact details as well as a copy of the identification document of the person receiving the minor, including visa/residence permit (if required).

Passengers arriving without the required birth certificate will be granted a period of 24 hours to obtain it. All documents must be in English, except for the birth certificate. The parental consent letter must be issued within 6 months prior to the date of travel.
Adopted children who do not have a birth certificate containing the information of the adoptive parents must hold an adoption order.

• This does not apply to South African minors travelling to South Africa.
• This does not apply to holders of a valid visa.
• This does not apply to holders of a temporary residence permit issued by South Africa.
• This does not apply to minors in transit in South Africa.

Use TIFA, TIFV AND TIFH for specific information

Save the date: SATSA Chapter AGMs

Please diarise and save the following dates for the respective Chapter AGMs taking place between May and June.

Free State: 22 May in Bloemfontein from 12h00-16h30 (please arrive at 11h00)

North West: 30 May Rustenburg from 10h00-15h00 (please arrive at 09h30)

Limpopo: 31 May Polokwane from 10h00-15h00 (please arrive at 09h30)

Garden Route: 4 June George from 12h00-16h30 (please arrive at 11h00)

Mpumalanga: 6 June Skukuza from 10h00-17h00 (please arrive at 09h30)

KwaZulu-Natal: 7 June Durban from 12h00-17h00 (please arrive at 11h00)

Eastern Cape: 10 June Addo Elephant National Park from 10h00-17h00 (please arrive at 09h30)

Gauteng: 12 June Johannesburg From 12h00 to 16h30 (please arrive at 11h00)

Western Cape: 14 June Cape Town from 12h00-16h30 (please arrive at 11h00)

The purpose of these meetings are to provide an update on the work of SATSA during the past year and to elect and/or confirm Chapter Committee members.

We are also honoured to have South African Tourism (SAT) who will provide a Target Market education workshop. This will cover the Middle East, Turkey, China, Japan, South East Asia, India, Australia and New Zealand and the topics will include an overview of the county, how South Africa is performing, who is booking and how what they do during the visits, what SAT’s marketing plans are and how the industry can get involved.


Invitation: Launch of new Tourism Data Portal

Join Tourism Minister Derek Hanekom, as he unveils Jurni.

Find out more about South Africa’s hottest new Tourism Data portal, inspired by and developed by the entire tourism industry.

The event will take place on Thursday 2 May at 14h00 at the ICC Durban, South Foyer.

The launch will be followed by a short press conference where media and trade partners can ask questions about the new innovative data hub that will transform South Africa’s tourism industry.

Freedom Route tours in Pmb & Howick

African Link Travel will be promoting daily scheduled Freedom Route Tours at Indaba.

Tours will be departing at 10h00 from the Pietermaritzburg Tourism Hub to the following area:

1. Pietermaritzburg Railway Station
2. The Old Prison
3. Manaye Hall
4. Mandela Capture Site

This area is Holy Ground for Democracy globally as these iconic places tell the story of Gandhi and Mandela.

Click here to view the full itinerary.

Travelife Training Workshops

Fair Trade Tourism will be hosting Travelife Training for Tour Operators.

The workshops are aimed at encouraging a more sustainable tourism sector, and to close the loop between sustainable buyers and sellers. It is a hugely beneficial workshop for tour operators to attend.

The event is subsidised by Travelife and therefore free to attend. We will be going through what is included in the Travelife membership programme, and how tour operators can leverage it to build stronger business operations. We will also be touching on what sustainability means as a tour operator, how you can achieve it, and why it is important.

We are hosting 2 events, on in Joburg, and the other in Cape Town.


Date: Monday, 13 May 2019
Time: 09h00 – 13h30
Venue: Hotel Verde, 15 Michigan St, Airport Industria

The Johannesburg date will be confirmed.


Discounted registration for the Africa World Tourism Conference

The Africa Tourism Association (ATA) is delighted to offer SATSA members a discounted registration for the Africa World Tourism Conference in Johannesburg, South Africa on 22nd July – 26th July 2019.

This event is hosted by Africa Tourism Association (ATA), in partnership with South Africa Tourism, and will attract African leaders, international investors, industry stakeholders, and travel professionals. This year the focus is on the opportunities tourism can bring to African economies – how tourism can spur economic growth and job creation across the continent. It will also highlight the innovative business models, new technologies and strategic partnerships growing the sector, and recognise the countries and businesses leading the way in sustainable tourism.

The discounted amount for SATSA is higher at 15% off EARLY BIRD RATE and then 25% off normal rate from 1 May.

The event includes a special programme aimed at tour operators and travel agents, offering capacity building, multiple opportunities to experience South African tours and hospitality, meet and network with key people, liaise with media and gain vital insight on how to sell Africa to your clients.

View the Conference Programme

Promote Your Products
If you are interested in having your product promoted as pre-post tour options for conference delegates, please contact the planning team at

Register Now

Please use the code – SATSA – to register via with a discounted rate!

**Please note that there is a limited number of the “Early Bird” discounted tickets available and they need to be booked by 30th April. Other tickets can be purchased on discounted rate until late July.


Submit comments on tourism amendment draft bill

Minister of Tourism, Derek Hanekom has invited tourism stakeholders and the public to comment on the recently published Tourism Amendment Draft Bill. The publishing of the Tourism Amendment Draft Bill allows for tourism stakeholders and citizens to participate in the drafting of tourism legislation.

The Tourism Act, 2014 remains the legislative framework for the management and growth of tourism. It aims for the development and promotion of sustainable tourism for the benefit of the country and the enjoyment of its citizens and visitors. In addition, it provides for marketing of the country as a tourist destination and the promotion of quality products and services.

The purpose of the Tourism Amendment Draft Bill is to amend the Tourism Act, 2014 so as:

• To provide for the alignment of the governance of the South African Tourism Board,

• To provide for the implementation of the grading system of South African Tourism;

• To provide for the competence requirements of tourists guides; and

• To provide for the determination on the threshold for short-term dwelling rentals.

The Department of Tourism encourages all interested parties to send their comments to the following address:

The Director General, Department of Tourism, Private Bag X424, Pretoria, 0001
Attention: Ms M.M. Setwaba
By hand: Ground Floor (Reception), Tourism House, 17 Trevenna Street, Sunnyside

A wrap of WTM Africa 2019

World Travel Market (WTM) Africa 2019 opened on 10 April with thousands of travel professionals visiting from across the globe to attend the leading event for the travel industry in Africa.

It is estimated that nearly 5880 travel industry professionals attend Africa’s leading and only business to business (B2B) exhibition for inbound and outbound Africa travel and tourism markets.
Cape Town’s MAYCO member for economic opportunities and asset management, Alderman James Vos was quoted by IOL saying that, “Statistics have revealed that a phenomenal $410-million (R5.7 billion) was generated over the three days of business on site last year and all indications are that the potential for this year’s show is even more promising”.
The economic spin-offs from events generate a ripple effect of job creation during and after events. Additionally, the increased visitor spend hold enormous benefits for Cape Town.

The final day of WTM Africa 2019 focused on digital trends and technology in tourism. The Travel Forward with E-Tourism Africa Seminar was facilitated by E-Tourism Frontiers Digital business leader Mavin Waganda.

Launched in London in November 2018, Travel Forward focusses on future-proofing travel businesses in the digital age, helping ensure relevance and improving revenue-generating opportunities.

During Waganda’s opening presentation, he discussed ways to cut through digital messaging clutter, citing the example of consumers’ increasing role in influencing the quality of content they consume and an inclination towards working with micro-influencers, because of the way they attract genuine engagement.

Deputy Director General: Economic Operations, Western Cape Government, Rashid Toefy, moderated a panel discussion at the inaugural African Tourism Investment Summit on public-private partnerships in tourism infrastructure development, featuring AfriCatalysts CEO Dumi Jere; Chairman & Founder of Mantis Group, Adrian Gardner; National Basketball Association Africa Vice-President & MD Amadou Fall and SANParks CEO Fundisile Mketeni.