I have studied travel and tourism at Boston city campus and business college, for 3 years. I have done Amadeus , international fares and Ticketing , BSP at school and many more.
I have worked at a call centre before using Amadeus to make bookings for airline specifically SAA and it's Star alliance partners,and code share flights.
I am willing to learn and gain on job experience.
|Last Resume Update||March 13, 2018|
|Address||Johannesburg, South Africa|
Travel and Tourism
Call centre agent
Make changes to existing bookings for domestic regional and international bookings.
Send confirmation email
Manually calculate domestic fares
Send bookings to international desk to advice change fee if I am unable to get it from system.
Advice fares for flight ticket for new or existing bookings.
Assist passengers with their queries.
Transfer calls to relevent department.
Assist passengers with check in and invoice
Assist passengers with special needs for example elderly people,young passengers, request wheelchair and assist with unaccompanied minor