Category Archives: SATSA News

Precautionary suspension of South African Tourism CEO

The Board of South African Tourism has resolved to investigate allegations received against the organisations CEO, Mr Sisa Ntshona, through its anonymous tip-offs reporting mechanism.

The Board is obligated to thoroughly investigate these allegations, in the best interest of all parties concerned.

In order to conduct a free and fair investigation, the board has decided to place the CEO on precautionary suspension.

This would allow the CEO to focus on responding to the allegations as well as guarantee the integrity and transparency of the process to be followed.

Ms. Sthembiso Dlamini has been appointed as the acting CEO so that the work of the organisation continues smoothly. This would be to guarantee the urgent filling of the vacant senior executive and ensuring an exceptional Africa’s Travel Indaba, scheduled for 02–04 May 2019, is delivered.

No further comment will be made until this matter has been finalised.

For queries, please contact:

Altaaf Kazi
GM: Global PR, Communications and Stakeholder Relations
Tel: +27 82 553 9595 or +27 11 895 3000

Guideline Document: Acceptable Check-In Baggage for Departing Passengers out of O.R. Tambo International Airport

In order to increase operational efficiency and on-time performance for luggage processing, O.R. Tambo International Airport has embarked on an awareness campaign through a soft launch to enable departing passengers to comply with acceptable baggage restrictions.

Round bags, bags with long hanging straps and those without flat surfaces are the largest sources of jams in the baggage handling system, causing shutdowns, delays and inconvenience to passengers and airlines.
Global best practice indicates that large international airports are increasingly adopting acceptable baggage standards.

1. Only regular-shaped bags will be allowed at check-in counters.
2. Bags must have at least one flat surface to be accepted.
3. Bags with long hanging straps will not be accepted for check-in. Passengers will be requested to secure or remove straps before checking in.
4. Round bags will not be allowed at check-in counters.

1. Passengers can visit a baggage-wrapping station at O.R Tambo International Airport to wrap their bags at a standard cost of R90 per bag.
2. The cost of wrapping an irregular bag is no different from the normal cost of wrapping a regularly-shaped bag.
3. Should a passenger’s bag require the insertion of a flat surface base there will be no additional cost, the cost remain at R90.
4. All costs required to make an irregular bag compliant to the requirements will be for the passenger’s account.
Note: This rule only applies to passengers departing out of O.R. Tambo International Airport.
The normal rules for hand luggage are still applicable.

Click here to see examples.

WTM African Tourism Investment Summit

Africa is alive with possibilities – and tourism is a major potential revenue stream that could help grow the continental economy significantly.

The African Tourism Investment Summit, in partnership with African Business Group, is a dedicated Summit for Tourism investors and associated investment opportunities.

The Summit is brought to you by WTM Africa and will provide attendees with an opportunity to meet with a number of local and international investors searching for investment opportunities in the travel and tourism sector across various countries in Africa.

Taking place over two days, the African Tourism Investment Summit will host keynote speakers from around the globe who will contribute their learnings, expertise, and unpack various investment opportunities Africa has to offer, not just in the travel and tourism sector, but also in lateral sectors that contribute to the industry.

WTM Africa 2019 offers an abundance of opportunities to help grow your business, your base, your knowledge and your skills.

Registration for the African Tourism Investment Summit costs R2 500 per person (€153) including VAT and will also give you access to WTM Africa 2019, free of charge. Register now to be part of the continent’s pivotal B2B Travel Trade Show.

Don't forget to download the SATSA App!

Are you aware of the following events that occurred over the past week?

Protest Action: R536 Hazyview – Kruger Gate (12 Mar)
R62 Cogmanskloof Pass closed (12 Mar)
Protest Action: North West R556(11 Mar)
Table Mountain Closed (11 Mar)

If you haven’t already downloaded your SATSA App and registered for access, what are you waiting for? Get access to up-to-date news, invitations to events and most importantly security alerts! The App is a great tool to keep you and your team need to be in the know.

To download the App, simply click on the Google PlayStore and Apple iStore buttons at the bottom of this mailer or visit the stores from your phone and search for SATSA.

If you have lost your username and password or are not receiving notifications, please contact 

Moving forward with the SATSA/SAYTC merger

As you would know from previous communications, the merger between SATSA and SAYTC (South African Youth Travel Confederation) was approved last year and the process is now in full swing.

The addition of members from SAYTC has brought SATSA’s membership numbers to over 1 200, adding gravitas to and more responsibility for SATSA. It also expands the SATSA footprint, incorporating even more diverse tourism products.

During the SATSA Board meeting of November 2018, the establishment of the SATSA/SAYTC Youth Chapter was approved and the SAYTC Chairperson, Gavin Eyre, was appointed to the SATSA Board. The newly formed Youth Chapter will retain SAYTC’s unique identity and through its Chair, the voice of youth tourism will be represented at national level.

SATSA has also appointed Shanaaz Taliep as the SATSA/SAYTC Youth Chapter National Coordinator.

Meet Shanaaz:

Meet Shanaaz:

With a successful career spanning over 16 years in tourism, financial services and economic development, Shanaaz bring a wealth of experience, passion and a network of existing relationships.

Her skills include planning, budgeting, relationship management, marketing, report writing, events and exhibitions. Shanaaz’s most valued skill is undoubtedly relationship building and connecting people. She successfully built and maintained working relationships ranging from national, provincial and local government to large and small private sector companies, international organisations and media.

She is described as someone with a can-do attitude and believes in life-long learning. She is also known for her ability to work within diverse teams and my attention to detail.

Shanaaz is an adventurous person who loves the outdoors and she joins the SATSA family with a husband and 4 kids and ultimately she is your “Go 2 Girl”.

Should you have any questions or suggestions regarding the SATSA/SAYTC Youth Chapter, please contact Shanaaz on 065 875 0463 or

Industry Announcements - Cableway closure, Timbavati Conservation Levy & Western Cape Leisure Events Calendar 2019

Table Mountain Aerial Cableway

Please note that the Cableway will be closed for annual maintenance from Monday 8 July to Sunday 18 August 2019.

They will reopen, weather permitting, on Monday 19 August 2019.

You are welcome to contact Collette Van Aswegen on for more information.

Timbavati Private Nature Reserve Conservation Levy 2020

From 1 January 2020 to 31 December 2020 the Timbavati Private Nature Reserve levy for tourism will be as follows:

• Fully Catered Lodges – R400 per person per night (Adults)
• Fully Catered Lodges – R200 per person per night (Children)
• Self-Catering Camps – R100 per person per night (Adults and Children)
The conservation levy as quoted is VAT Inclusive.

Feel free to contact Krystle at for more information.

Cape Town and Western Cape Leisure Events Calendar 2019

Cape Town and Western Cape published their annual Leisure Events Calendar for 2019 – please click here to download.

TIP approved shows – apply for funding

The Tourism Incentive Programme (TIP) aims to stimulate tourism development that is sustainable, inclusive and improves the competitiveness of our destination and the entire tourism sector.

Through its International Market Access Support Programme, it broadens and facilitates access to specific tourism export markets to stimulate enterprise growth and expansion. This reduces the cost burden on small and medium-sized inbound tourism enterprises when participating in international marketing platforms in line with the market focus of South African Tourism.

Successful applicants will be partially reimbursed for some of the costs incurred by participating in identified exhibitions or roadshows. While the specific form of assistance may vary for each trade engagement supported, reimbursement of costs such as airfare, accommodation and exhibition fees will typically be considered at capped amounts.

The preliminary list of International Marketing platforms for the 2019/2020 financial year can be accessed here.

For more information on TIP and its guidelines please visit

SATSA member invited by UNWTO NEPAD to promote African tourism innovation

Five African tourism start-ups were given the opportunity to share and pitch their business ideas and funding needs to African and European Tourism ministers, academics and investors through the joint UNWTO (United Nations World Tourism Organization) – NEPAD Tourism Tech Adventures initiative.

The presentations were made as part of the 10th anniversary of INVESTOUR; the event dedicated to promoting African tourism and businesses yearly at FITUR in Madrid, Spain. The five; Khwela Youth Tourism Stars (South Africa), Phenomenon Technologies (Zimbabwe), Run Africa (Ethiopia), Lives (Senegal) and Roundbob (Uganda) made the final shortlist out of over 3 000 applications that were received from all over the world.

In an attempt to further spur the growth of technology and innovation, UNWTO Africa and NEPAD launched the UNWTO/NEPAD Tourism Tech Adventure to encourage the development of technology and innovation in the tourism sector in Africa. The UNWTO/NEPAD Tourism Tech Adventure aims to provide a platform for African youth entrepreneurs to nurture their innovative ideas and utilize technology in further developing the tourism sector in Africa.

Khwela Youth Tourism Stars ( represented by Kim Whitaker from Once Youth Hotels South Africa, was one of the five startups which received sponsorship to learn and pitch their startups to the world’s tourism leaders, investors, corporates, academia and supporting business partners during INVESTOUR.


Interview with SATSA member, Kim Whitaker. Kim is the co-founder of Once Youth Hotels, and co-founder of Khwela Tourism Youth Stars – South Africa.

We founded Khwela in 2017 to close the gap between the high youth unemployment (around 60% in South Africa) and youth tourism operators (for example backpackers’ hostels, adventure tour operators etc) who struggled to find staff to work in their tourism businesses. Khwela means “to climb” in isiXhosa and is an innovative tourism skills program that teaches unemployed young women how to “climb” to success and get a job in the youth tourism industry. Through online learning, mentorship, an experiential road trip through South Africa and a six-month learnership, we bring these two parties together and empower young unemployed women to work in the industry while appreciating and experiencing the beauty of South Africa and the opportunities the Youth tourism industry offers. We hope to find further connections and grant funding through the Investour pitch, so we can create our own customized online curriculum, roll out the program into rural a areas and create better digital infrastructure for our learners.

“One of the highlights was the mentorship and training we received at the UNWTO headquarters the day before the pitch event, as well as meeting the other four innovative entrepreneurs. I encourage tourism start-ups to apply for this initiative in future.” Said Whitaker.

For more information on how you can get involved, or more information on the Khwela program, please reach out to Kim directly:; or linkedin:

For more information on the program:

Marketing your business at WTM Africa 2019

We are excited to be part of WTM Africa 2019 and is looking forward to showcasing 16 members on the SATSA pavilion. This year we will also be hosting activations on the pavilion with our new SAYTC member, Wine Flies. Join us on stand V01 for wine and biltong tasting and chocolate pairing.

We would like to expand this marketing reach by offering members the opportunity to showcase their brochures on the SATSA pavilion at a cost of R575 (including VAT) for 100 brochures. Should you be interested in taking up this opportunity, please contact Shanaaz Taliep on on or before 28 March 2019. Please note that you will need to courier your brochures to Cape Town by latest 5 April 2019. We have limited space, and this will be on a first come first served basis.

We would also like to promote any other SATSA members attending WTM as exhibitors. If you are attending, please send your Company Name and Stand Number to Shanaaz on

SATSA AGM - Record date and other important membership dates

SATSA will host its National AGM (Annual General Meeting) on the 11th of July 2019 at Wild Coast Sun. The AGM will be hosted in conjunction with the SATSA Conference and we are excited to celebrate our 50th AGM with you.

All Chapters will be required to host their AGMs prior to this. Once dates and venues have been confirmed members will receive invitations to their Chapter AGMs.

As per SATSA’s MOI (Memorandum of Incorporation), it is the duty of the Board of Directors to set the Record date for the organisation each year. Record date means the date established under section 59 of the Companies Act on which SATSA determines the identity of its Members and their voting rights.

During SATSA’s Board meeting in February 2019, the Record date was set as 31 March 2019. This means that any member who has not completed their annual online review (with supporting documents) and paid their SATSA 2019 membership fee, will not be able to vote at Chapter or National AGM.

We urge members to complete the annual review process ASAP. With SATSA being the mark of credibility in inbound tourism, it is critical for members to have completed their annual reviews to allow SATSA to fully endorse them.

Our Member Relationship Consultants are currently resending review notices to all members who have not responded. You are welcome to contact the SATSA office ( if you have not received your notice.

The SATSA Board further approved the following dates for non-complaint members:
• 1 July 2019 – Suspension of non-complaint members
• 1 August 2019 – Termination of non-compliant members

Please also note that member compliance statuses will be published on the SATSA website from April 2019.