Category Archives: SATSA News

2019 Africa’s Travel Indaba date brought forward

The 2019 Africa’s Travel Indaba will take place from 02-04 May 2019 at the Inkosi Albert Luthuli International Convention Centre in Durban.

This means that Indaba has been brought forward by four days.

Last week, President Cyril Ramaphosa, announced in his State of the Nation (SONA) Address that the national election will take place on 08 May 2019. This would have coincided with Indaba.

A task team was set up by the CEO of South African Tourism (SA Tourism), Sisa Ntshona, to explore all available options and it was decided that moving Indaba forward was the best possible option.

The task team comprised of representatives of the following organisations:

· SA Tourism

· Department of Tourism

· Durban ICC

· Tourism KZN

· Tourism Business Council of South Africa (TBCSA)

· eThekwini

The task team took into account various factors and permutations in reaching the new date.

“The national election is the cornerstone of our democracy and is a celebration of our freedom in South Africa,” says Ntshona.

“It’s an important date and occasion for all South Africans and we need to acknowledge and respect the date.”

“At the same time, I must express my heartfelt gratitude to the Tourism industry for their understanding of the situation, I have received many calls, emails and texts with advice and support. I am really impressed to experience how the tourism sector gets together. I also want to thank the Indaba Organising Committee involved with Africa’s Indaba Travel – they are Tourism KwaZulu Natal, ICC and eThekwini (Durban Tourism) – for being accommodating with regards to the change,” added Ntshona.

“From a Tourism Business Council of South Africa (TBCSA) perspective, we presented comprehensive views of the sector to the task team and ultimately the key thing for us was to get a new date as quickly as possible,” commented Tshifhiwa Tshivhengwa, CEO at TBCSA.

“We will now work with all our trade partners to ensure that there is smooth transition into the new date as many would’ve had plans in place already for the previous date. We still have a key role to play in achieving Indaba’s objectives of selling South Africa and the continent to the rest of the world.”

Indaba is the African continent’s biggest travel exhibition show.

Last year over 7 000 delegates attended from 80 countries.

Registrations for buyers and exhibitors are still open. For more information, visit www.indaba-southafrica.co.za

Industry Announcements - Cableway closure & Timbavati Conservation Levy

Table Mountain Aerial Cableway

Please note that the Cableway will be closed for annual maintenance from Monday 8 July to Sunday 18 August 2019. They will reopen, weather permitting, on Monday 919 August 2019.

You are welcome to contact Collette Van Aswegen on Collette@tablemountain.net for more information.

Timbavati Private Nature Reserve Conservation Levy 2020

From 1 January 2020 to 31 December 2020 the Timbavati Private Nature Reserve levy for tourism will be as follows:

• Fully Catered Lodges – R400 per person per night (Adults)
• Fully Catered Lodges – R200 per person per night (Children)
• Self Catering Camps – R100 per person per night (Adults and Children)

The conservation levy as quoted is VAT Inclusive.

Feel free to contact Krystle at office@timbavati.co.za for more information.

Invitation: Adventure Lifestyle Show

The Adventure Lifestyle Show would like to personally invite all SAYTC members to come and exhibit at the show.

What is the Adventure Lifestyle Show all about?

The Adventure Lifestyle Show brings an interactive platform between visitors and exhibitors. Feel, hear, touch and taste the adventure that an Active – Outdoor Lifestyle offers you. Walk through all the elements that forms the Adventure Lifestyle Show – which will offer you anything from adventure driven destinations, activities, outdoor gadgets and gear and an informative focus on a healthy active lifestyle for the whole family.

This show is focused to relate and cater wholeheartedly to the adventure and outdoor industry and all active, healthy, adventure and outdoor enthusiast families.

The Adventure Lifestyle Show will host individual and family activities including trail running, mountain biking, sport workshops and more. Our visitors will enjoy an adventure lifestyle experience on an inter-active platform, with exhibitors bringing their product offerings to life with demonstrations, displays, experiences and activities.

In addition, exhibitors will be able to showcase their night-products and evening-gear as we kick off the show weekend with a night show, gates open at 16:00 on Friday afternoon and close at 22:00. Visitors will enjoy an evening of shopping, demonstrations, food and music.

Easing people into a weekend filled with adventure activities.

Make Adventure Your Lifestyle!
#livingtheadventure

Show Dates: 5 – 7 April 2019

Show times: Friday: 16:00-22:00 | Saturday: 09:00-18:00 | Sunday: 09:00-16:00

Please find attached the floor plan along with the exhibitor rate guideline, this being our first year we would like to open the opportunity to conversations and negotiations to fit your budget and to confirm your support and attendance in order to put together a show with brands that add value to the show and visitor experience.

For bookings please contact Melissa Lewis sales@adventurelifestyleshow.co.za

Press Release: Update on Africa’s Travel Indaba

South African Tourism will reschedule this year’s Africa’s Travel Indaba.

This follows this evening’s State of the Nation address by President Cyril Ramaphosa, who confirmed that 08 May 2019 will be the date for the national elections.

Indaba was scheduled to take place from 06-09 May at the Inkosi Albert Luthuli International Convention Centre (ICC) in Durban.

The ICC also serves as the nerve centre for elections in the KwaZulu Natal province and takes priority over all other events.

“We are currently exploring all viable alternative options in light of the announcement of the election date,” said South African Tourism CEO, Sisa Ntshona.

“We also need to consult with our various partners and stakeholders and appreciate the understanding of our buyers, exhibitors and delegates who will now await a new date to attend Indaba.”

“We know the importance of Indaba to the travel industry and want to ensure that we are still are able to provide a world class show despite having to change the date,” added Ntshona.

The Tourism Business Council of South Africa (TBCSA) also added their voice.

“With dates confirmed upfront, buyers and exhibitors would’ve planned around the original date. There are also other global shows during this period, but we would like to re-assure the industry that despite the new date, Indaba will still be a fantastic show to attend and would like to encourage you to attend once the new date is confirmed,” explained TBCSA CEO, Tshifhiwa Tshivhengwa,

Indaba is Africa’s biggest travel and trade show with over 7 000 delegates from 80 countries attending last year’s event.

Yours in tourism,
David Frost
SATSA, CEO

A guest dies whilst on your watch

Responding correctly to a guest’s death (natural causes) at an establishment: death at a lodge – issued by SATIB

This is a topic and circumstance we all hope we won’t have to discuss and deal with. However, monitoring the many SATIB24 Crisis Calls and claims made over the festive/ high season alone, has made us feel it will be worthwhile for our clients to know the correct protocol to follow, should the situation ever arise.

It is not a pleasant scenario when a guest is found dead, but it is a situation that requires immediate action, tact, and most importantly, discretion. Knowing the appropriate steps to take ahead of time can make dealing with this easier and enable the manager/ owner and staff to return to some semblance of normality quicker.

The first port of call in the case of a suspected natural death (e.g. Heart Attack), is to notify the local police and coroner.

Deaths from natural causes, or illness, that occur on the premises are typically easier to handle in that they don’t warrant intensive investigation by civil authorities. However, it is imperative to remember that it is not your responsibility to determine the cause or nature of a guest’s death; leave that to the police and coroner.

Responsibility of the staff

The responsibility in this situation is straightforward. Whether it is a housekeeper, security staff, or manager/ owner who discovers a potentially deceased victim, the first responsibility must always be to check the body to determine that the guest is dead and not asleep, suffering a stroke, heart attack, or has lapsed into a state of unconsciousness. Tap the guest on the shoulder and check for a pulse and listen for breathing. If there are no signs of life, notify the switchboard/ front desk/ manager/ owner using a land-line telephone or cell phone. ONLY use a two-way radio if the land-line or cell phone is not working or more than 2 minutes’ walk from the scene, as news of the death will be broadcast over the communications network.

If no definitive signs of death can be found it must be treated as an EMERGENCY, the employee should start CPR as soon as possible, the First Aid team needs to be activated to assist with resuscitation efforts whilst the police, any security staff and SATIB24 are notified. SATIB24 will activate the required emergency medical services and speak to the first responder to guide them through CPR if appropriate.

If it appears that the guest has been expired for a considerable time and revival is impossible, staff must not remain in the guestroom or area, it must be locked and secured to preserve the area and secure the deceased’s valuables. It is critical that no single employee be left alone in the area where the death occurred. Once Management arrives, the employee who discovered the body should explain how and when they found the body, what steps they undertook to ascertain the guest was no longer alive, anything else they noticed, and what items in the guestroom or general area they touched. Have a manager escort the employee to a secure location and wait with them to gather their composure and await questioning by police. Have a member of staff available to meet responding police and escort them to the location of the guest’s body. No employee/ manager/ owner should re-enter the guestroom or area of the body until the police arrive unless there is an unattended baby or child in the room.

If possible, have staff secure an elevator/ set of stairs/ entrance for exclusive use by police and the coroner. Police and staff should inventory all personal items of the deceased. If the authorities remove the deceased’s property, request a receipt for all items removed. This will protect the establishment from potential theft claims levied by the deceased’s next of kin. If the police or coroner does not remove the guest’s personal property, it is the staff’s responsibility to do so and safeguard it. Do not remove the deceased’s property until the police or coroner approve. Once approval is granted, safeguard the deceased’s property until it can be returned to a person authorized by the next of kin. Items of high value should be placed in a safe or safe deposit box. To avoid incurring any liability, have the property signed for when handing it over.

Once the on-scene investigations are completed, the coroner will either have the body moved to a mortuary or release the body to the family.

For more details click here

Take note: The SATIB24 Crisis call is a service for SATIB clients only, however as a perk of being SATSA members, all companies are able to contact SATIB for a free no-obligation insurance assessment. Should they be interested in this or our services, they are able to take further advantage of the exclusive discounted risk coverage rate, offered to SATSA members only.

Creating a collective private sector

A proper functioning collective private sector is something we have been working towards for over five years. This has certainly not been in place and, in its absence, SATSA has had to, on key issues, assume a solo leadership role.

It has often been a lonely path for SATSA, which has in the past received scant support from the industry’s umbrella body, the Tourism Business Council of South Africa (TBCSA).

Issues at the TBCSA have now been resolved. SATSA has worked tirelessly to remedy this, together with our some of our fellow board members. We have a new Chairman, Blacky Komani (Deputy COO of Tourvest), who is from the industry and who understands the industry and can thus speak on behalf of the industry with authority. The chairman has put really good processes in place with a clear board strategy. Most importantly, we now also have a new dynamic CEO in the person of Tshifhiwa Tshivhengwa.

SATSA, as one of the core affiliate associations, is now able to able to progress member issues through the TBCSA with greater gravitas and authority. That doesn’t mean we can take the foot off the pedal on key issues that bedevil our sector. However, we are now able to progress these as part of a far more formidable and effective collective, than we have been able to in the past.

Under the umbrella of the TBCSA we will continue to address the issue of getting bottlenecks resolved such as the requirement for Unabridged Birth Certificates, lengthy and onerous visa processes, vehicle licensing, language skill visas, etc.

This battle has been taken very effectively to the media, with several articles published recently and interviews held on radio:

Sunday Times
PowerFM broadcast
BBQ Online
Tourism Update
Business Day

The CEO of the TBCSA will be attending and speaking at our upcoming SATSA chapter meetings. We would encourage you to attend these and add your voice to the conversation.

Looking forward, opportunities exists around the Collaborative Fund, which is a joint fund between the TBCSA and SA Tourism. The fund ring-fences a portion of the TOMSA levy to fund collective priority growth initiatives from the tourism sector, that seek to enhance the country’s competitiveness, while concomitantly driving inclusive growth.

SATSA, in conjunction with the TBCSA, will be on a major drive to increase the number of private-sector contributors to the TOMSA levy. If we, as private sector, are not able to increase our levy contribution, there is a real danger that government will impose a legislated tourism levy on all tourism businesses. This means we will have no say on what happens to that levy. The funds collected will simply disappear onto the fiscus with no connection or benefit to tourism. If you would like to sign up for the TOMSA levy, please visit www.tomsa.co.za or email pr@tbcsa.travel.

While our industry remains under pressure, it is really exciting to see that we are getting acknowledgement at the highest levels of the role that tourism can play in resuscitating the economy at a macro level.

No shortcuts for wheel operators

Fatal accident raises awareness about the need to be legally compliant

While 99.9% of the time you may never need to prove you are a legally compliant wheels operator, Till the day you’re involved in an accident you’ll be thankful you are, as one SATSA member recently found.

A fatal accident, which claimed the lives of five passengers – one in the operator’s vehicle, and four others in the other vehicle – has since been investigated and the operator completely exonerated.

Had he not been fastidious about being legally compliant, having all the correct documentation in place and the right standard operating procedures, it could have gone the other way – he would have been arrested for culpable homicide.

This is his account of what happened:

Because international guests were involved in the accident, it became a diplomatic incident. The result was that the vehicle had to be investigated. I (the tour operator) had to be on site throughout the investigation. The Ministry of Transport sent two forensic officers to oversee the forensic investigation, accompanied by the investigative officer.

Before they even checked the vehicle, they asked to see all the documentation. Did I have an operating license? Did I have copies of maintenance records? Where were the tracker reports and the driver’s license? They even inspected all my other vehicles documentation to ensure that they were also being maintained to the same standard and I hadn’t doctored this vehicle’s records or taken anyBasicallyuts. Basicaly my operation was scrutinized.

Finally, they investigated the vehicle thoroughly. They checked that the maintenance records corresponded with the condition of the vehicle and even went as far as an inspection of the tires. The driver’s recorded behaviour on the tracker – from the point of departure (where the driver picked up the guests) to the location of the accident, revealed that he was completely in the right and that he had driven responsibly.

Once the investigation was complete, the investigative officer asked the forensic officers present if everything was in order and whether charges would need to be laid against me. With everything 100% in place, they confirmed that we were not liable for the accident and that a charge of culpable homicide need not be laid against me or my driver.

For wheels operators, the case study offers useful guidelines on how to ensure you are legally compliant and prepared in the event that your vehicle is involved in an accident.

The operator in question confirms that as soon as this happens, a case must be registered for passenger liability insurance appdriver/guidethe driver / guide is involved and hurt, you also have to register with workman’s comp within seven days or you’ll be held liable for all their medical costs.

If your company is insured with SATIB, you benefit from immediate assistance.

Through SATIB24 Crisis Call you have 24/7/365 access to a team of incident managers who will coordinate multiple resources to ensure the best possible outcome. This may involve remote medical advice, medical response teams, legal advice, guidance on media releases in the face of reputational damage, trauma counselling and security assistance to mention key factors.

By taking control of the incident SATIB help shoulder liability that you may incur if dealt with on your own. SATIB’s excellence in claims handling ensures the right information is gathered upfront, loss adjusters are appointed, and the claims process is as smooth as it can be. This understanding of your particular needs allows you to focus on your operation while SATIB handles the rest.

To stay on the right side of the law, wheels operators need to ensure that they have the following in place before they operate on South Africa’s roads:

1. Operating License: It is important that you have the correct Operating Licenses – either Charter or Tourism Licenses (or both depending on your service). Without an operating license, even if the wheels operator has passenger liability insurance, they would not necessarily be insured. Insurance only pays out if you are 100% legally compliant (depending on your insurance provider). Also, ensure that you adhere to the requirements as listed on the Operating License Annexure.
2. Passenger Liability Insurance: The amount depends on your clientele and you will be best advised by your insurance company. SATSA minimum requirement is R1 million per seat.
3. General Public liability insurance: This is important even though it is not a legal requirement. If you are responsible for your passengers being in a public place, e.g. if you must change a tire, and something happens, you would be held liable. SATSA minimum requirement is R5 million.
4. Driver requirements: If it’s a simple transfer, a driver will suffice. If you are touring, you will also need to have a guide that is registered for the specific area/province. Your driver requires a PDP and you need to ensure that up-to-date medical and next-of-kin records, a copy of the PDP and driver’s license are on hand.
5. Vehicle roadworthy: Your vehicle is required to undergo a roadworthy at least once a year but that does not mean that you only have to maintain your vehicle once a year. It is your responsibility to ensure your vehicle is always roadworthy. Have a daily checklist in place with a reporting system to manage defects. Keep a logbook for each vehicle and document any maintenance that gets done on the vehicle, even if it has just gone for an oil change or a valet. Some customers insist on seeing the full maintenance history of your vehicle.
6. Tracker: Install a tracker so you can monitor and record driving behaviour such as speeding and harsh braking.
7. Standard Operating Procedures: Consider putting in place a Standard Operating Procedure manual which is a living document updated continuously. This should accompany employment contracts and should be trained on regularly.

Although SATSA has minimum requirements for insurance, we advise you to purchase as much insurance as you can afford. In the words of SATSA stalwart Bill Harrop: “You insure what you can’t afford”.

In the instance of a critical/life-altering injury, the claim can be anything upwards of R30 million, considering the need to cover not just medical bills, but also loss of income, ongoing medical care, etc., and this potentially in a foreign currency.

We know that securing an operating license is a challenge and this might force some wheels operators to transport guests without the correct legal documentation. As you would have seen over the past three years, SATSA continuously lobbies the NPTR and Department of Transport to ease this process. However, not having your operating license places not only the operator at risk, but any customer, e.g. a hotel which has contracted the wheels operator. It also puts the country’s reputation at risk.

Spotlight Central & Eastern European workshops - March 2019

Join the 8th Spotlight on Africa & Indian Ocean Islands workshop in Central & Eastern Europe covering Prague Czech Republic, Budapest Hungary and Poland (Warsaw & Krakow) taking place from Tuesday 25 March to Friday 29 March 2019.

Houston Travel Marketing Services have again teamed up with Paddington Tucker of Travel Advance based in Prague to jointly run this workshop. Travel Advance will look after the logistics of the workshops and arrange all the advertising and promotions with the Trade press in the three countries.

KRAKOW in Poland is a new workshop added as an optional extra city to the roadshows.

Krakow as the second most important City in Poland is home to many outbound tour operators and agents.

The workshops are expected to attract trade from other Southern Poland cities such as Katowice, Rzeszow, Wroclaw and Bielsko -Biala.

The organisers are also planning to host important Africa Tour operators from Slovenia, Slovakia, Croatia and Serbia to attend the Budapest & Prague workshops.

The aim of the workshops is “Quality more than Quantity” and attendance by senior management of companies and personnel directly responsible for promoting and selling Africa is targeted.

The March 2018 workshops attracted 43 Buyers from 33 companies in Prague and 37 buyers in Warsaw from 31 companies.
We have always succeeded in attracting a high-quality audience of senior executives from all the major outbound tour operators, Travel agencies & Incentive Travel companies.

For full details on the European workshops click here.

Also take note of the following workshops dates:

Spotlight TravelExpo – Kigali, Rwanda: 29-Jan

Spotlight on East Africa – Arusha, Tanzania: 31-Jan

Spotlight TravelExpo – Lusaka, Zambia: 13-Feb

Spotlight Workshop – Harare, Zimbabwe: 15-Feb

Spotlight TravelExpo – Maputo, Mozambique: 14-Mar

Spotlight Roadshow Central & Eastern Europe Roadshow – Budapest, Prague, Warsaw, Krakow: 25-29 Mar

Spotlight Workshop – Gaborone, Botswana: 25-26 Apr

Spotlight Workshop – Nairobi, Kenya: 3-5 Jul

Spotlight TravelExpo – Addis Ababa, Ethiopia: 25-Jul

Spotlight Workshop – Windhoek, Namibia: 29-Aug

Spotlight on Africa & Indian Ocean – Cape Town, Johannesburg, Pretoria: 10-13 Sep

Spotlight Travel Expo – Luanda, Angola: 17-Sep

Spotlight Roadshow Nordics – Copenhagen, Oslo, Stockholm: 25-29 Nov

RFP: Mzamba Development Node Community Private Partnership Project

There are 117 households (around 680 people) that make up the Mgungundlovu Communal Property Association (MCPA) community. The MCPA’s restituted land is located at Mzamba – the gateway to the Wild Coast from KwaZulu-Natal.

The total area of the MCPA’s restituted land measures 639Ha. The northern part of the property has already been developed into the Wild Coast Sun Resort and Casino, whilst the southern part of the site (The Mzamba Development Zone) is essentially undeveloped and measures about 248Ha.

The MCPA and their Transaction Advisory team are of the opinion that the Mzamba Development Zone is well suited to the establishment of mid to up-market eco-tourism and/or resort facilities which could, if implemented in an integrated and sustainable manner, deliver a range of long-term benefit flows for the MCPA and the private sector partner(s). At the time of writing, and subject to the investor proposals and related ‘due diligence’, the MCPA are planning to develop up to 300 beds of tourist accommodation (Permanent Facilities) in this area.

Based on experience elsewhere in South Africa, it is anticipated that it will take between 36-60 months until such a substantial facility is operational. As a result, and in order to generate economic activity and the associated benefits as quickly as possible on the development site, the MCPA intends to develop a 40-60 bed Temporary Beach Lodge in the Mzamba Development Zone (Temporary Facilities). The MCPA has made budgetary provision to invest their own capital (as a part contribution) into the construction of the supporting infrastructure and facilities in the Mzamba Development Zone.

The overall objective of the CPA is to optimise the inherent development potential of the Mzamba Development Zone portion of the MCPA land in order to derive a variety of socio-economic benefits for the MCPA and their community. More detailed objectives are defined in the RFP documentation. The MCPA have identified the Community/Private Partnership as the preferred business model to underpin the development and operation of the tourism facilities in the Mzamba Development Zone.

The CPA have in the RFP defined specific ‘selection criteria’ that will be applied in selecting an investor partner. In this regard, bidders must be able to demonstrate their existing financial and technical capacity, as well as a proven track record in similar developments and operations.

Interested parties are invited to submit their proposals by no later than 28 February,2019. Related details are included in the RFP documentation.

A bidding Request for Proposals (RFP) document and further details are available from:
GRM de Beer; DB Consulting; Telephone: 082 560 9873; Email: geoffdb@icon.co.za

Trade registration for Decorex Durban 2019 is NOW OPEN!

Africa’s largest décor, design and lifestyle exhibition portfolio will extend the continent’s influence
on global style with the first instalment, Decorex Durban, taking place at the Durban Exhibition
Centre from 21 to 24 March 2019.

Attending Decorex Durban is a cost effective and time efficient way to source and grow your network of reliable and high-quality suppliers for the residential, hotel, architecture, interior design/decorators and in product design from over 200 exhibitors.

“Decorex SA is taking ownership of its role as a leader in décor this 2019 through our inspired theme, ‘Designing for Africa – feels like home’,” explained Sian Cullingworth, Portfolio Director at Reed Exhibitions. “All three shows will reflect the unique African essence of the individual province, with these varied styles all grounded by one undeniable fact – this is home. Visitors to Decorex Durban will be the first to experience this soul-replenishing theme through the numerous features and trends all curated by the region’s best designers.”

True to the Decorex brand, the 2019 exhibition programme boasts a number of inspired new installations which will speak to the upcoming trends. Some of the key features include:

· Decorex Trend House
· InStudio Trend Theatre
· Children’s Playroom & Décor Project
· The Lighting Project
· The Kitchen Trend Project
· The Bathroom Project
· The Design Project
· Wine & Champagne Bar
· The Secret Gin Garden
· Global Trends
· Rum & Beer Bar
· StreEATERY
· The Mint Café
· The Wine Tasting Cellar
· 1-Day Pop-up Market

Visitors can also look forward to the latest design, build and lifestyle products from innovative trade
leaders, working alongside Durban’s most dynamic artists. In addition, stylised restaurants and
bars will be located throughout the exhibition space, offering quality food and drink menus.

Register to attend Decorex here