Category Archives: SATSA News

Introducing SATSA NPC

Dear SATSA Members

Following the SATSA AGM, the NPC recently held its first board meeting in Johannesburg where a new Chairperson, Vice-Chairperson and Treasurer were elected.

I am honoured to have been re-elected to take the lead at SATSA as the Chairperson. Joining me as Vice-Chairperson is Tony Romer-Lee (PMR Hospitality) and as Treasurer is Martin Jansen van Vuuren (Grant Thornton).

Through a special resolution, the board also co-opted the following members:
• Belinda McIntyre (Tsogo Sun)
• Iain Meaker (Comair Limited)
• Brett Jury (Bidvest Bank)
• Hapiloe Sello (South African National Parks)
• Jabu Masatile (Buja Tours)

Furthermore, the re-establishment of a SATSA Southern Cape Chapter was adopted. An interim committee has been established and Peter Dros (Fancourt) is acting as the interim Chapter Chairperson until such time as the Chapter AGM is held.

I would like to officially welcome all the above members, who join myself, the elected board members and the SATSA Secretariat in navigating our newly adopted MOI and working hard to fulfil the mission and objectives of SATSA.

One of the calls to action from members during the SATSA AGM was for the board to deliberate on a way forward regarding the Concerned Members. The board, appreciating the context and nature of the complaints, and rather than initiating disciplinary proceedings, has decided to adopt a conciliatory approach by inviting the Concerned Members to an enquiry. Once these members have been afforded an opportunity to make presentations, a decision will be taken as to whether or not formal disciplinary proceedings should be instituted.

As you might also be aware, our Gauteng Chapter did not hold an AGM ahead of the National AGM at Spier. As a result, the Gauteng Chapter finds itself without a Chapter Committee, Chapter Chairperson or Vice-Chairperson. In order to remedy the situation, and as agreed at the board meeting, the Secretariat will shortly address a notice for the Gauteng Chapter AGM where a Chapter Committee will be elected by Chapter Members.

A number of exciting new partnerships and benefits were discussed at the board meeting and we are looking forward to sharing these and other strategic initiatives with you in the near future.

Yours sincerely,
Gavin Courtenay

SATSA Chairperson

Update for SATSA Members facing Operating Licence delays

SATSA recently had a meeting with the National Department of Transport and the National Public Transport Regulator (NPTR), facilitated by National Department of Tourism (NDT), to address Operating Licence challenges.

Having been fully aware of the challenges, the NPTR has started implementing various actions to streamline its services. These include the approval and appointment of 7 additional staff members, scheduled to take effect in October, training of new staff members and offering additional training to existing staff members, the approval of a new system for which the terms of reference has been developed and which will go to tender soon, and possibly an increase in the frequency that the NPTR board meets.

To assist both the NPTR and SATSA Members two interim measures were agreed on as follows:

SATSA may compile a database of its members who are experiencing challenges with their applications. This list will be submitted to NPTR for priority feedback. Members who have not yet submitted this information can do so now to Tintswalo Mashale (

Bearing in mind that one of the challenges the NPTR face is the quality of documentation received from Operators, it was agreed that SATSA will play an intermediary role for the time being with any new applications first being submitted to SATSA for verification. Before this commences SATSA and the NPTR will meet to clarify the process and develop the necessary communications and checklists. Once SATSA is satisfied that the correct application documentation has been included by the operator we will issue a SATSA endorsement letter. The operator may then submit the application together with the endorsement letter which should fast-track the application. As soon as the process has been developed we will communicate to members on where and what to submit to SATSA.

A few useful tips that was discussed at the meeting include:
• Operators sending an application from an internet café must include additional contact details (mobile numbers and email addresses) so that you can be contacted correctly by the NPTR
• Operators must remember to first apply to the NPTR before investing in a new vehicle

As always SATSA will stay committed to engaging with the relevant stakeholders to streamline the process and make it easier for our members to comply. We are appreciative of the efforts made by the NPTR and NDT to assist in this matter.

Important Dates to Remember

It’s time to get involved in industry matters again. Below is a list of events and meetings you should be attending in some of the provinces.

SATSA KZN Chapter Meeting
18 September 2017, Zimbali Lodge
Time: 15h00
To RSVP email

Western Cape JAMMS
28 September 2017, Southern Sun Cape Sun
Time: 14h30 for 15h00 till 17h00
Parking: At Picbel Arcade across the hotel @ R40.00 per vehicle

In light of the water crisis in Cape Town and the Western Cape, our next JAMMS event will focus on this very serious topic – ‘Mitigating Day Zero & Moving Towards Long Term Water Resilience in the Western Cape.’

A panel of experts will give an update and initiate a dialogue between industry and government:
– Gareth Morgan (Director: Resilience – Department of Economic Development & Tourism)
– Helen Davies (Chief Director: Green Economy – Department of Economic Development & Tourism)
– Jane Reddick (Water Sector – GreenCape)
– Andre Theys (Executive Manager: Operations V&A Waterfront – Water Saving Initiatives)

Click here to RSVP.

SATSA North West Chapter Meeting
17 October 2017, Thaba Legae in Rustenburg and time TBC

End-October / Early-November, more details to follow soon
More information will be sent by the SATSA Head Office

Transformation: “All of you still here, just multiplied by 3”

Our second instalment of the SATSA Conference Audio series features the highly acclaimed panel discussion ‘Inclusive Growth – Unpacking in real terms’. This panel discussion was rated the most valuable by SATSA Conference delegates.

Panellists included: Sisa Ntshona (SAT CEO), Mohamed Baba (Owner, Ilios Travel), Gail Westphal (Council Member, Tourism BEE Charter Council), Adv. Mncedisi Xego (CEO Royal Fields Finance), and Martin Wiest (CEO Tourvest Destination Management). The moderator for the discussion was Given Mkhari (CEO MSG Afrika).

During the discussion, Mohamed Baba gave his interpretation of transformation and inclusive growth, receiving a roaring applause from those in attendance. He explained that transformation was more about considerably growing the tourism sector, and not about replacing those who already operate in the sector.

Also included in this audio episode are a partner input from Bidvest Bank, the panel discussion ‘Air Access – What Role for the Trade’, and a sponsor input from Gauteng Tourism Authority.

To listen to the full audio session, click here

Save the date! National Tourism Transformation Summit

The tourism B-BBEE Council will host the National Tourism Transformation Summit from 30 -31 October in Gauteng. The summit is a gathering of diverse tourism players, both big and small businesses in South Africa.

The aim of the summit is to dialogue and exchange tourism sector transformation strategies and investment opportunities across the value chain with industry growth and sustainability in mind.

Key takeaways include:
• Update on the Tourism Transformation baseline study
• How do we do B-BBEE?
• Tourism partnership opportunities
• Incentives and support programmes

Join us to learn and share.

Yours in Tourism,
Dr Vuyo Mahlati
Chairperson Tourism B-BEE Charter Council

Business as usual for Airlink

Airlink confirms its licences to operate South African and international scheduled air transport services are valid and in place. Its regular flights continue to operate as normal.
This comes after recent media reports incorrectly stated that Airlink would not be covered by an operating licence at the end of this month.

“The false impression created by the article has raised unnecessary and unfounded concerns about Airlink’s status across the travel market, the air transport industry and allied sectors, including banks and underwriters. I give everyone my full and unequivocal assurance that it is business as usual at Airlink and that our air services licences are in place, as they should be,” said Airlink CEO and Managing Director, Rodger Foster.

Airlink is marking its 25th anniversary under its present management, operates safe, reliable and efficient services within South Africa and also to destinations throughout the region, in strict compliance with all regulations and legal requirements, added Foster.

Airlink operates over 50,000 flights a year serving a network of 40 Southern Africa destinations.

SATSA Moving Forward

Dear SATSA Members

With the SATSA Conference and AGM behind us, there is a renewed energy at Head Office and we are working diligently on developing systems, processes and communication for the introduction of the newly adopted MOI.

A board meeting is scheduled to take place early September. As per the outcome of the AGM, we would like to welcome Rob Hetem on board and also welcome back Colin Thaver and Gavin Courtenay who form part of the 6 elected SATSA Members. The purpose of the board meeting is to, firstly, vote in a Chairperson, Vice-Chairperson (who replace the former President and Vice-President) and Treasurer and secondly, to finalise the implementation of all resolutions voted on at the AGM and discussions had during the conference. An enormous thank you to Kevin Watson and Mohamed Baba, who both stepped down as NEC members during the AGM. Your dedication and commitment over the past few years is highly appreciated.

Speaking about the AGM and Conference… we are so grateful to all our members and friends who attended and helped make this a memorable event. Thank you for spending the time with us and we trust that it was a fruitful experience. A big thank you to our conference secretariat, Clare Neall, from Event Stuff, who ensured the conference went off without a hitch. We also had a number of sponsors who not only made the event possible but also raised the bar – we are humbled by your continuing generosity.

To all of our panellists, we appreciate you sharing your insight and expertise with all in attendance and your eagerness to engage in topics that affect our industry. We are also very honoured to have had the conference opened by our Minister of Tourism, Tokozile Xasa, who updated delegates on some of the initiatives being launched by government in the coming months. Finally thank you to our CEO, David Frost, and Past President Gavin Courtenay, who hosted the successful industry-gathering and tirelessly put in the extra effort whenever necessary.

An urgent housekeeping matter that needs attention is the finalisation of all annual reviews. Please can we urge all members who have not already completed this to do so immediately.

From here friends it is onwards and upwards and we are dedicated to living up to our mission as stated in the new MOI, being: to promote credibility and integrity and contribute towards the growth and recognition of our industry to the benefit of all our members.

Introducing our #SATSA2017 Conference audio series

In keeping with our conference theme of Inclusive Growth, we’re very excited to launch the conference audio series. Those unable to attend the conference can now find out exactly what the discussions entailed and those who attended and would simply like to refresh their memory – this audio series is for you!

With each News from the Front, a couple of new audio clips will be available and will follow the order of the Conference programme.

To start us off, here is a link to Minister of Tourism, Tokozile Xasa’s keynote address as well as the CEO of South African Tourism, Sisa Ntshona address.


Business of Wine and Food Tourism Conference – register for less

SATSA Members will benefit from a 10% discount offer on the registration fee for the second Annual Business of Wine and Food Tourism Conference.

The conference takes place on 20 September 2017 at Spier, Stellenbosch. Speakers for the conference include South African Tourism CEO, Sisa Ntshona, General Manager of Contiki, Kelly Jackson, and legendary Hotelier from Napa USA, Don Shindle.

Exciting content includes topics such as service excellence, attracting afropolitans, virtual reality, sustainability, as well as creating brand loyalty.

To register to attend the conference visit:

You’re invited! Golf Day and Workshop

Africa Turf and Golf Summit will be hosting a Golf Day and Workshop next week from 5 – 8 September 2017.

SATSA CEO, David Frost, will deliver a key note presentation titled ‘Golf Tourism – A catalyst for growing high-end tourist arrivals and facilitating tourism investment in Africa’ on Wednesday morning, 6 September.

Sisa Ntshona, CEO South African Tourism, Kevin Ramkaloan, Director Mauritius Tourism Authority, Kwakye Donkor, CEO Africa Tourism Partners, and Frost, will also serve on a panel discussion titled ‘Golf as key component of destination marketing value-chain in Africa’.

Other topics include ‘The do’s and don’ts of positioning a country as golf tourism destination – The case of Mauritius’, ‘Leadership, innovation and reinvention in golf club management – An opportunity for Africa Clubs’, and ‘Market Readiness and Accessibility – Key strategic approach to golf tour operations’.

The conference is split into two parts:

1) The Summit will be held at Silver Lakes Golf Estate from 5 – 6 September 2017.
Package includes:
• Entrance for one delegate to conference on the 6 September 2017
• Access to speed network and social networking sessions
• Golf at leisure on the 5 September at Silver Lakes Golf Estate
• Price: R800 including VAT

2) A Turf Management course will be held during the conference from 7 – 8 September at a cost of R1200.

Attending the full 4-day conference will be at a cost of R2000.
For more information or to register to attend, contact Nicci on or Derek Daly on