Immediate SATSA Suspension of Southern Off-Road

In the past couple of weeks SATSA has received complaints from two clients about Southern Off-Road and another SATSA Member, with regards to non-payment issues.

Following numerous attempts to reach Southern Off-Road to discuss and possibly rectify the matter, we have unfortunately been unable to do so and have had to suspend their membership with immediate effect.

Should the issues be resolved we will reinstate them, alternatively their membership will be terminated.

What's App'ning at SATSA

Great News! You now have realtime and relevant industry communication at your fingertips with the launch of the SATSA Mobile App.

It has been my goal for a while to connect effectively with the SATSA family and move communications into the 21st Century, and now Members and their Staff can access a wealth of information directly on their mobile devices. Being the first of its kind, the SATSA App aims to provide inbound tourism industry professionals with news and updates as they occur. The tourism industry is always ‘on-duty’ making a mobile app an ideal platform of communication, especially for emergency issues.

The App features include Upcoming Events, Security Alerts, Current News, Special Rates and Market Access, a survey centre and access to useful documents. Through the app, communication will not only be immediate, but your entire staff complement can keep up to date with industry and SATSA-specific news.

To download the App please visit your Google Play or Apple iStore and search for SATSA. Once you have downloaded you will be asked to register by clicking on the button at the bottom and after approval (confirmation of SATSA membership) you will receive an email with your Username and Password. You will only be required to enter these details once and from then on, the App will be live. The Settings button allows you to decide which push notifications you want to receive.

We are also encouraging members to send us news updates for the App, specifically with regards to security alerts. SATSA is already part of a few networks to gather such information, but the wider we spread this, the better for all.

For any questions or more information on the App you are welcome to contact Kim Emmanuel on

We are excited about this new communication tool and trust that you will see the benefits.

SATSA Head Office Staff

As most of you might be aware, Tintswalo Mashale is settling very well into her new role as Member Relationship Consultant. On top of this she is also continuing with the important work of assisting members with their Operating Licence applications and tracking these with NPTR. A tough job indeed, but one she does with commitment and passion.

For those of you who are missing her friendly voice at Reception, you will not be disappointed when you meet or speak to our interim receptionist, Virginia Modau. Virginia joined SATSA at the beginning of May and has already made her mark on the team and the company.

We have had to look at our operational requirements very carefully and have made some changes which resulted in the retrenchment of our Sales and Sponsorship Manager, Celeste Visser. Establishing a new role takes a lot of grit and Celeste invested a great deal of time in strengthening the SATSA brand through her industry relationships. We would like to sincerely thank her and wish her all the very best in her next adventure.

To ensure you are speaking to the right person, the SATSA Head Office staff complement currently consists of:

– David Frost, CEO
– Hannelie du Toit, COO
– Hoosein Haffejee, Financial Manager
– Kim Emmanuel, PR and Communications Officer
– Sharon Gengan, Executive Administrator and Project Manager (also PA to David)
– Pule Matela, Member Relationship Consultant
– Pat Henning, Member Relationship Consultant
– Tintswalo Mashale, Member Relationship Consultant
– Virginia Modau, Receptionist
– Maria Phashe, Office Assistant

Special offer for KZN Resorts

Join Didima and Giant’s Castle Resorts for a special weekend offer for Christmas in July.

Enjoy a two-night weekend at R875 per person per night sharing from 20 – 21 July 2018. In addition, take advantage of a full complimentary Saturday evening Christmas Dinner and Breakfast buffet on both Saturday and Sunday morning.

Rhino gold card holders will receive a 10% discounted rate of R790 per person per night for the weekend. Mountain View chalets are allocated on a first come, first served basis.

To qualify for this offer, quote the promo code “XMAS” when making your booking.

Contact details
Head Office: 033 845 1999
Central Reservations: 033 845 1000

Invitation: Sustainability Week 2018

You are cordially invited to the Sustainability Week 2018 Responsible Tourism Dialogue, in association with the Sustainable Tourism Partnership Programme and hosted by the City of Tshwane.

Date: 7 June 2018
Time: 09h00-15h30
Venue: CSIR International Convention Centre (Ruby conference room)

Please note that seating is limited and will be allocated on a first-come, first-served basis – so don’t miss out, register now! To register to attend, click here
For more information, click here

NPTR Application Guide

As most of you might be aware, before you transport passengers for gain, you need to have an Operating Licence issued by the National Public Transport Regulator (NPTR).

In addition to the Operating Licence, if you have more than 6 vehicles it is compulsory to complete an accreditation application as a tourist transport operator. Operators with less than 6 vehicles or who have existing operating licences can renew, replace, transfer or amend their operating licences with the NPTR without having to go through the accreditation process at this stage. The Minister of Transport will set a date in future as a deadline for anyone who has not undergone the accreditation process yet.

SATSA’s work with NPTR is two-fold. We try to assist on the application side through information and guidance as well as tracking applications that are delayed. This is done through a very fragile relationship with NPTR and unfortunately feedback is not as fast as we hope. From an industry point we are actively lobbying through provincial MEC’s and the Minister of Tourism as systemic changes are required to sort out this dilemma.

The NPTR application assistance work is done over and above our normal daily functions and it is important that members do not see this as outsourcing applications – it is and remain assistance and guidance only.

To ease the process for our SATSA Members we have tried to summarise the types of applications you can make and to provide clarity on which forms should be completed and which checklist should be adhered to. Please note that this can change at any stage and without any prior notice to SATSA.

Steps to follow:
1) Identify which application you should be making from the below list as well as the relating form and checklist
2) Download the required checklist and application forms, print and complete
3) Read through the checklist thoroughly and ensure that you supply all the required supporting documentation against the correct checklist
4) All copies (documents) must be certified by commissioner of oath not older than 3 months
5) Send your completed and full application to Tintswalo on for verification
6) If all documents are in order, a SATSA endorsement letter will be issued
7) You will then submit your application to NPTR using one of the below channels:
• Email: you are welcome to cc Tintswalo
• Fax: 012 309 3602
• Post: Department of Transport, Private Bag X 193, Pretoria, 0001, attention: NPTR Helpdesk
8) When you receive your application number, please inform Tintswalo and she will add your details to the NPTR Tracking database to assist SATSA to track your application
9) The processing of an application takes 60 working days (but often longer). During this period, you may be requested to submit additional documentation, and/or, be invited to a meeting with board members in Pretoria (NPTR Office) during the decision-making process
10) The application will also be advertised in the Government Gazette for a period of 21 days.
11) Once a decision has been made regarding your application you will receive a letter stating whether the application has been approved or declined along with supporting information

Click here to download and view the table guidelines 

NPTR Contact details:

Physical Address: Department of Transport, 159 Forum Building, Cnr Strubben & Bosman Street, Pretoria, 0001
Fax: 012 309 3602
Post: Department of Transport, Private Bag X193, Pretoria, 0001, Attention: NPTR Helpdesk

NPTR Banking details:

The applicants must make use of the following Bank account
ABSA Vermeulen Street
Branch code: 632005
Account Number: 4053620095
Reference number: “NPTR” personal ID Number or Company registration

Should you have any queries, or require assistance to complete the application, Tintswalo Mashale may be contacted on 011 886 9996 or

SATSA 2018 Conference: Interactive programme, pre/post tours, and much more

We’re happy to let you know that we have finalised our Conference Programme. You can view an updated version of the programme here

SATSA CEO David Frost, recently sat down with Kerry Hayes from Tourism Update to discuss the ins and outs of the Conference. As is tradition, the conference follows a very relaxed and interactive format. It gives delegates the opportunity to learn from some of our experienced colleagues sitting on the panel discussions, and then share a drink with them later in the evening at our entertaining networking events. We’re happy to welcome Tourism Update as our official media partner for the conference. To listen to the podcast of the interview, please click here

We have some other exciting news! Nelson Mandela Bay Tourism (NMBT) have partnered with SATSA to provide an opportunity for all conference delegates to immerse themselves in the rich offerings available in the Eastern Cape province. This partnership will offer a Nelson Mandela Bay (NMB) SATSA Pass to all conference delegates to take advantage of free or highly discounted activities in the province both pre and post the conference.

The NMB SATSA Pass provides you with free admission or highly discounted rates to a variety of attractions, activities and tours. This includes museums, game reserves, scuba diving, art galleries, sightseeing tours, adventure activities and many more. It also entitles you to some great discounts in selected stores for shopping, activities, entertainment and more.

The pass will be provided electronically to all conference delegates. Most of the activities will only be valid on the 23rd of July 2018 but there are a few excursions that are available for longer – these are indicated on the guide.

To view the exciting activities and tours on offer, please click here .  Be sure to plan your travel accordingly and use this and discover all the excitement that Nelson Mandela Bay and the Province has to offer.

Book your space now and don’t miss out. This year’s conference promises to provide you with practical implementations that will help grow your business. Click here to register your attendance

SATSA Annual Review – Thank you

Firstly, a big thank you to all members who have completed their annual SATSA review, and secondly to all those who have responded to our communication regarding outstanding items.

As you will understand, with SATSA being the mark of credibility, it is vitally important for us to have all members vetted annually. Credibility is something that we publicise extensively both locally and internationally.

As a reminder, only members in good standing receive their SATSA Certificate, have access to SATSA benefits and are able to vote at Chapter and National AGM’s.

To be a member in good standing the following is required:
• Annual membership fee paid
• Annual review process completed, which incorporates:
– Updating membership details online together with electronic signature
– Submitting financial, insurance and other compliance (as required)

In line with our new SATSA Memorandum of Incorporation, the record date for voting at the National AGM, as set by the SATSA Chairperson, is 1 July 2018. Should payment and annual review not be completed by this date the member will not be able to vote.

We look forward to having this process finalised very soon with a full database of members in good standing.

LISTEN: SATSA CEO, David Frost on Radio 702

On 22 May, the Money Show’s Bruce Whitfield interviewed David Frost for his weekly “The Science Of” feature.

During his interview, David touched on visa regulations, visitor numbers, having Minister Derek Hanekom back in the saddle and how competitive the tourism industry really is. To listen to the full audio of the interview, click here .

Chapter AGM Calendar

Here’s a quick update on the Chapter AGMs taking place this month.

Western Cape AGM: 12 June 2018, @ 13h00, Cape Town Ziplines, Houtbay
KwaZulu-Natal AGM: 15 June 2018, @ 13h30, Fairmont Zimbali Resort, Ballito
Limpopo AGM: 18 June 2018, @ 12h00, Hiyani Guest House, Polokwane
Mpumalanga AGM: 19 June 2018, @ 13h30, Little Pilgrims / Numbi Hotel, Hazyview
Eastern Cape AGM: 19 June 2018, @ 14h00, Summerstrand Hotel, Port Elizabeth
Garden Route AGM: 21 June 2018, @ 14h30, The Turbine Hotel, Knysna
Gauteng AGM: 22 June 2018, @ 15h00, Maslow Hotel, Johannesburg
North West AGM: New date to be announced (early July 2018)
Free State AGM: Date to be announced (early July 2018)

Please remember to add any offices in other provinces as a division or any subsidiary companies that you may have on the SATSA system (part of your annual review process). This will not only ensure that they receive regional information, but it will also enable the division/subsidiaries to vote at the respective Chapter AGMs. As per the SATSA Memorandum of incorporation, they can vote at Chapter level but only the main member will be able to vote at the National AGM (taking place in Port Elizabeth on the 25th of July 2018).

We are also extending an invitation to any members who would like to sponsor any prizes or give-aways for any of the Chapter Meetings. This could be a great way to market your product, not only in your region but across the country, to other SATSA members. Should you be able to do so, please send the details to Virginia Modau on

Looking forward to seeing all of our members at the chapter AGMs.