Daily Archives: October 2, 2018

Jobs: Once Youth Hotels

Once Youth Hotels has a range of roles available in Cape Town and Johannesburg at its properties.


• Duty Manager
• Deputy General Manager


• Duty Manager
• Deputy General Manager

Joburg Tourism launches visitor information centre in Sandton

Joburg Tourism has unveiled a new Visitor Information Centre (VIC) in Nelson Mandela Square, as well as an updated, fresh website and a mobi-app.

The Tourism Unit within the Department of Economic Development’s strategic objective is to promote Johannesburg towards being the number one African destination of choice for both business and leisure in an effort to:

  • Improve seasonality, length of stay and tourist spend during visits to Joburg.
  • Improve the diversity of the tourism offering in Joburg.
  • Build a positive image / perception for the city among local, national and international audiences.

“In line with the prioritisation of achieving increased visitor arrivals in the city and contributing towards the economic growth target of 5% by 2021, Joburg Tourism seeks ways of increasing its presence and footprint throughout Gauteng, at various strategic locations, which includes Nelson Mandela Square.

The new VIC is situated in the heart of Sandton, Africa’s most iconic square mile, and ideally placed for both business and leisure travellers, who are key to contributing towards growth targets outlined by the City’s administration.

“According to the Liberty Group report (Two Degree, released on 06/09/2017), Sandton has an annual average foot traffic in excess of 24 million, hence it serves as the perfect location for the new VIC,” says Cllr Leah Knott, MMC for Economic Development at the City of Johannesburg.   Joburg Tourism also currently operates a satellite VIC at Park Station.

Thus far, Joburg Tourism`s operations are guided by the City’s 10 Priority Implementation Plans (PIPs). The Tourism department contributes significantly to two of them, namely: 5% Economic Growth and Job Creation – reducing unemployment to under 20% by 2021.

The launch of the VIC is also an opportune time to unveil the upgraded, interactive Joburg Tourism website and the new Mobile App – which also present opportunities for tourism-related businesses (SMMEs) to list or verify their details and benefit from the exposure the site will provide and other related marketing initiatives.

Joburg Tourism Website and Mobi App Overview

One of Joburg Tourism’s core mandates is to provide online tourism information, along with online SMME and association support.  In order to embrace international technological trends and to remain competitive in the digital sphere, Joburg Tourism has developed a mobile app, while also redeveloping its website to be more user friendly, appealing and to make it mobi-friendly. The website will be launching as www.visit.joburg

In order to keep up with technological trends Joburg Tourism has developed a mobile app. The key difference between the website/mobi-site and the mobi app are that the website/mobi is not location based, has more information such as news articles, general information about Joburg, business registration, interactive regional map etc. The mobiApp is downloadable and installed as a mobile application and only contains essential listing and location information that a traveler will use whilst he is travelling. The mobi-app has some of the following functions:

  • Downloadable from Play Store and IPhone
  • Interactive with smartphone devices
  • Location based product listings (Location settings needs to be switched on)
  • Distance to various product listings
  • Provides nearest places of interest
  • Personalized trip and itinerary planner (Login required)
  • Add to favorites
  • Events feed which alerts visitor of new events
  • Ability to share listings via various channels e.g. WhatsApp, Social Media, Email, Pinterest etc.
  • Rate and establishment
  • Write reviews
  • Google map view which opens up Google GPS to navigate to product listing
  • Call establishment directly (Dials directly from device)
  • View travel packages

 The key difference between the Visit Joburg mobi-app compared to other destination applications is that any business can register to be on the Joburg Tourism database through the membership database platform and add their tourism packages. Once listed, the listing will automatically appear on the website, mobi-site and Mobile App. This is especially beneficial for an SMME product owner to be able to promote their offerings on all platforms and devices.

Survey: Do you operate throughout SADC?

Please take a few minutes to participate in this research survey being conducted by Mike Fabricius on behalf of the SADC Secretariat.


Dr. Mike Fabricius on behalf of the SADC Secretariat.

YTD inbound arrivals to South Africa down 1.55%

July international arrivals are out and marginally down at 0,32%, with year-to-date figures indicating a -1,55% decline in overseas arrivals.





YTD 2017

YTD 2018






5 879 067

6 008 445






1 502 561

1 479 315













897 218

876 884


North America




252 183

254 847









United Kingdom




259 039

246 063


United States




215 680

218 277






178 328

176 740













59 157

57 219






56 310

55 058






38 460

40 120


New Zealand




9 083

8 065



Global marketing campaign to show the world ‘nowhere does it better’ than the Western Cape - WESGRO campaign

With the tagline “Nowhere does it better”, Wesgro and the travel sector is going out to global markets with a new Marketing Campaign to aid the Western Cape’s “recovery”.

The new R12m marketing campaign will be available to the trade wishing to communicate to its trade and consumer customers that the Western Cape is indeed open for business.

The campaign is being jointly funded by Wesgro, South African Tourism and the Tourism Business Council of South Africa’s Collaborative Fund.

How can you get involved?

  1. Use the collateral that is being made available in your own marketing campaigns.
  2. Provide support for fam trips.
  3. Reach markets that are not being targeted as part of this campaign.

SATSA Western Cape Chapter president Illana Clayton calls on all SATSA members to leverage the campaign and called on industry to sing from the same hymn sheet, be it around water or safety and security. “There’s power in a single voice for global impact.” 

For more information, contact communications@satsa.co.za.

Click here to see the campaign details.

Youth Tourism Association joins forces with SATSA

JOHANNESBURG, 1 OCTOBER 2018 – The Southern African Tourism Services Association (SATSA) and South African Youth Travel Confederation (SAYTC) have announced they will be merging from 2019.

This followed a decision taken by SAYTC members at their recent AGM in the Cederberg, which saw members vote overwhelmingly to join SATSA and create the organisation’s first youth chapter.

Says SATSA CEO David Frost: “We are very excited by the merger between SATSA and SAYTC, which augurs well for both organisations. The addition of several hundred members from SAYTC will bring SATSA’s membership to over 1000 members, adding gravitas to and more responsibility for SATSA.”

SATSA represents a broad footprint of the inbound tourism sector, including tour operators, car rental companies, hotels, guesthouses, tourism activities and destination marketing organisations – from large, established companies to grassroots-level entrepreneurs. The addition of SAYTC members expands this footprint, incorporating even more diverse tourism product. SAYTC members will meanwhile benefit from SATSA’s lobbying efforts, membership benefits and market initiatives, adds Frost.

“We welcome the merger with SATSA, while retaining our unique identity as its youth chapter,” says Gavin Eyre, Chairman SAYTC. “Joining forces with SATSA was the logical way forward as we seek to expand our influence in the tourism sector and work jointly to boost inbound tourism to South Africa.”

You’re invited: Consultation Workshops on Tourism Transformation Strategy

You’re invited to attend the Department of Tourism’s Consultation Workshops on their Tourism Transformation Strategy

North West
9 October Rustenburg Orion Safari Lodge, Hotel and
Convention Centre
Limpopo 16 October Polokwane LEDET Auditorium, Cnr Suid and Dorp street (next to Peter Mokaba Stadium) RSVP
Northern Cape 18 October Kimberley Protea Hotel Kimberley RSVP
KwaZulu-Natal 19 October Durban Premier Hotel & Resort,
65 Kings Rd, Pinetown
Eastern Cape 8 November Port Elizabeth Garden Court Kings Beach RSVP
Free State 14 November Bloemfontein Bon Hotel, Bloemfontein central RSVP
Gauteng 20 November Johannesburg Emperors Palace RSVP
Western Cape 23 November Cape Town Cape Town Lodge Hotel and
Conference Centre

In the current financial year, the department approved the draft strategy for further consultation with tourism stakeholders. As a result, the department will embark on nation-wide consultations to solicit further inputs and comments from all tourism stakeholders.In 2017/18 financial year, the Department of Tourism developed a draft Transformation Strategy to catalyse and enhance the pace of transformation in the tourism sector.

The draft strategy can be accessed here.

Written comments and inputs can also be submitted by not later than 30 November 2018 to the Department of Tourism by either:

Email: bbbee@tourism.gov.za
Post: Private Bag X424, PRETORIA, 0001 or
Hand delivery: 17 Trevenna Street, Tourism House, Sunnyside, PRETORIA, 0001

For enquiries, please contact Ms. Nontokozo Msane on (012) 444 6341

SATSA App: Download and Register

We are pleased to notify members that the ‘gremlins’ which plagued our SATSA App appear to have been resolved.  We would encourage you to download the App and register for access if you have not already done so. And for those who have already registered, please could we ask you to delete the existing App on your phone and re-download it. Your username and password will remain the same. If you have lost your username and password, please contact communications@satsa.co.za.

To download the App, simply follow these links:



Have you checked out our Limpopo High Flyers?

Thirteen small- and a medium-sized historically disadvantaged enterprises from Limpopo have received a boost with the Limpopo High Flyers initiative piloted by SATSA and Limpopo Tourism.

This is the third such initiative conducted by SATSA, which included a project with Gauteng Tourism Authority in 2016 and South African Tourism in 2017 which saw 90 Hidden Gems being developed and introduced to SATSA trade.

“The learnings from these previous pilots helped us to perfect the process for future similar initiatives, says SATSA COO Hannelie du Toit.

The project, launched in December 2017, was aimed at injecting new energy in the tourism sector, introducing diversity and variety and ultimately catering to the needs of the tourists who are looking for unique and authentic experiences.

“The Limpopo High Flyers Market Access Programme was developed to identify relevant provincial products, assist them with their tourism and marketing development needs and act as an intermediate marketplace where these carefully selected and prepared emerging product were introduced to large and established trade in an environment that allows for informed discussions and business deals,” says Du Toit.

This pilot followed a graduated selection process, providing learning and mentorship, route development, SATSA membership, marketing collateral development, Indaba attendance on the SATSA stand and direct connections with buyers through site visits.

 “Of a total of 25 registrations, we eventually selected 13 products to participate in the Limpopo High Flyers initiative. These products underwent a day-and-a-half of intense training, two months of mentorship, and were added to a professional Limpopo High Flyers website, as well as marketing collateral that was developed to showcase their offering.

Additionally, the products were featured on SATSA’s website, on the SATSA stand at Indaba and featured in a four-day trade visit with hosted buyers. Said Nikki Thaver, Southern African 360 Product Development Manager, who joined the visit: “It was indeed an honour for us at Southern Africa 360 to be part of this ground-breaking Fam Trip. It was an extensive and exciting four-day itinerary which, along with several accommodation site inspections, included a rock art excursion, spa treatments, an evening in a traditional village homestay, art and crafts, a visit to Modjadjiskloof and an afternoon game drive on an Open Safari Vehicle in the Kruger National Park.”

All Limpopo High Flyers products have also invited to join SATSA and to date five have already completed their applications and are SATSA members.

According to all participants, both product and trade, the hosted buyers’ visit was a huge success, and five of the Limpopo High Flyer products have already been included in trade packages as a result.

• Kone Village
• Makgabeng Lodge
• TAHS-SA Homestay
• Nahakwe Lodge
• Khalanga Safaris

“The initiative was a resounding success and now that we have perfected the pilot, we will be in a position to roll out the same successful recipe in other destinations, bringing interesting new product to market,” concludes Du Toit.

Kruger National Park Management Plan submitted

SANParks has submitted the final draft of the management plan for the Kruger National Park to the Minister of Environmental Affairs for approval.

You can download the plan and comments and responses document from SANParks’ website here.