Daily Archives: May 25, 2017

Book your spot at the SATSA Conference

SATSA officially opened registrations for our upcoming conference on Monday and we’ve already had huge interest from our members.

Programme outline: 

  • Wednesday, 16 August 2017 : Various full / half day pre-conference tours
    : Golf Day (tee off from 11h00 @ Devonvale)
    : 17:30 – Food and Wine Evening @ Spier
  • Thursday, 17 August 2017 : 09:00 to 17:30 – SATSA Conference Day One
    : 18:00 – Langa Evening Experience
  • Friday, 18 August 2017 : 08:30 to 10:00 – SATSA AGM
    : 10:45 to 16:30 – SATSA Conference Day Two

Should you be interested in attending, book now to take advantage of the early bird special.

Indaba 2017 report back

SATSA negotiated a great opportunity to provide cost-effective, shared exhibition space within the ICC at this year’s Indaba. Members were able to buy a table top stand on the SATSA stand for R13,000. We would like to sincerely thank South African Tourism for the opportunity to extend this option to our members and look forward to expanding this option for members into a sizable “SATSA Village” next year.

The stand worked well for our exhibitors, which ranged from adventure activity providers through to game lodges and tour operators. A big thank you to the members who made this a great success!

The broad consensus from our members was that the show was generally good; meetings were productive with a good range of quality buyers attending the show. However, they felt there was room for improvement, particularly in terms of re-attracting the suppliers that opted not to attend Indaba this year and being more discerning in terms of those allowed to exhibit.

Below is some of the feedback received from our members who shared space on the SATSA stand:

Craig van Rooyen, Tour d’Afrique – “I think that SA Tourism did a good job of bringing new international buyers to the event and that was very positive.

However, there are still not enough of the traditional accommodation suppliers that used to attend Indaba and thus, the buyers that attended were not exposed to the great variety of product South Africa has to offer.

We also need to a have a clear segmentation of countries exhibiting, as I find buyers getting lost and running around to try and make their appointments. I still think we should have all countries showcased in specific areas around the ICC.

My opinion is that the jury is still out on whether Indaba will retain its status in the long term, if we do not get more product to attend, the buyers will eventually not attend as they are mainly there to meet suppliers.”

Charmaine Beukes, White Shark Projects – “The question many exhibitors have been struggling with for a couple of years now is ‘should we or should we not be at Indaba’? Upon returning from the annual Durban pilgrimage this year, I knew the answer was YES, you should be there – even if you do not source new business, reinforcing relationships with current agents is as important as finding new ones; be this a quick visit at your stand, or sharing a moment at a networking function.

Although I echo the opinion that Indaba was quieter this year, with lots of visibly underutilised space in the ICC. I did feel that we had a better quality visitor – not even one tried to sell me advertising space! A solution for the online diary has yet to be found, but we did feel visitors honoured meetings more than in the past. All buyers I met with had a thorough destination knowledge and were eager to learn more about the unique product offerings. The SMME pavilion was a great initiative, and I met some amazing passionate people! I hope they will receive ongoing guidance and mentorship to reach their full potential within the tourism industry.

For a smaller enterprise like White Shark Projects, this year’s SATSA sharing stand provided the perfect solution. An extremely cost-effective option, the stand layout was inviting and had enough room for people to move around.

The question is not really can you afford to be there, but can you afford not to!”

Dean Cherry, Nhongo Safaris – “We at Nhongo Safaris found the Indaba to be relatively good for us. This is due to a lot of work put in beforehand to really use the opportunity to network.

Visitor numbers were down this year, with the noticeable staying away of some of the major players in the tourism market.

It is a bit early to give feedback of business received, as that normally will take up to six months or more to see, but we had good appointments.

In terms of stalls selling things, I don’t think Indaba is the place for this. Also, what is the purpose of having municipalities at Indaba?

I do not think that Durban should host the Indaba for another five years. It is old, people are tired of Durban, and when walking into the ICC, we think ‘here we are back again, at the same old thing’. If SA Tourism wants to rejuvenate Indaba, give it a new venue and start something fresh.”

Part of our partnership with South African Tourism also saw SATSA hosting a SME Market Access Speed Networking event just prior to the start of the show on 15 May. This was the culmination of the six-month SME Market Access Programme and was a huge success, with 45 members of the established tourism trade showing great interest in the 90 small emerging businesses who took part. The feedback we received was fantastic and the project has drawn huge interest from across the board.

Water Crisis in the Western Cape – Messaging from the Accommodation Sector

SATSA received feedback from a concerned and involved member in the Western Cape. Given the acute water shortage the region is facing, the member was taken aback by the mixed messages the hotel and guesthouse sector is sending international tourists on the issue.

The Vineyard Hotel has taken plugs out of baths and provided a small timer to assist guests in shortening showers. Other establishments are making an effort to give clear messaging to guests. However, it would appear that some are not doing much in communicating the crises to international travellers who would be oblivious to the regions plight. SATSA would like to call on our members to take action – let’s all sign off the same hymn book here!

SATSA’s on the move

Reflecting the new energy that SATSA took on, we’re excited to announce that we will be moving our office to new premises in Rosebank.

The decision to move to Rosebank was based primarily on the accessibility of the area, with Gautrain nearby and Johannesburg’s main business hotspots in close proximity. Also, the vibrancy and rejuvenation of Rosebank ties in perfectly with the new beginnings and positive changes that have taken place within our association.

Our new address will be Ground Floor, Rosebank Terrace North, 23-25 Sturdee Avenue, Rosebank, 2196. Our telephone numbers will remain the same.

Due to the move, the SATSA office will close on Friday 26 May at 15:00 and reopen on Wednesday 31 May. If there are any emergencies during this period, please contact Hannelie Du Toit on +27 (0)83 600 3555 or David Frost on +27 (0)83 391 5666.

If you find yourself in the Rosebank area, please pop into our new premises and say hello – we would love to see you and show you around our new office.

Announcing the Pan-African Health Tourism Congress 2017

The Pan-African Health Tourism Congress is set to become the flagship event of the health tourism sector and seeks to table and endorse policies and strategies to expand the health tourism industry.

The Congress is scheduled to take place from 7 to 9 June at the uMfolozi Hotel Casino Convention Resort, Empageni, Richards Bay, with ministers, tourism practitioners and industry decision makers expected to attend.

Expected outcomes from the Congress include:
• Exploring business and investment opportunities with Africa’s growing healthcare sector and learning more about the changing regulatory landscape from renowned industry experts from around the world;
• The creation of collaborations on immigration policies in a bid to positively impact medical tourism in Africa;
• The exchanging of ideas to grow Health Tourism brand presence across Africa; and
• Defining government’s role in developing Health Tourism Destinations.

For more information, contact Ms Ashley Santos on +27 (0)11 436 9014, Ashley@mcgroup.co.za or visit the Congress website – www.panafricanhealthtourismcongress.com

Share your thoughts in this 5-minute SATSA survey

It has been a while since SATSA last took stock of how we are doing and whether we are on the right track. As a member-driven association, we need your suggestions.

We would really appreciate your feedback – please can you complete the five-minute survey by clicking here

If you feel the survey does not allow you to articulate your thoughts, then please send an email to David Frost at david@satsa.co.za

Remembering Tim Hartwright

It is with great sadness that SATSA reports that Tim Hartwright, owner of Jacana Travel Marketing and Reservations, passed away on 11 April. We would like to extend our heartfelt condolences to his family, friends and colleagues.

Jacana shared the below in memory of Tim.

Tim Hartwright, aged 68, passed away with a peaceful mind on Tuesday 11 April 2017 at his home in Randburg, Johannesburg. He is survived by his wonderful daughters, Camilla and Talana

Tim was born on 17 February 1949 in England: United Kingdom. He travelled and lived in many parts of the world, spiralling out from Northampton.
It was the natural beauty and wonders of South Africa which led him there. Here he lived a humble life for over 30 years.
Tim was an environmentalist. His philosophy was one of treading lightly, preservation and care for the environment. One of Tim’s favourite quotes was “it’s not our right to use nature but our privilege”.

Tim contributed to the conservation of nature in his unique way. He was an active member of several environmental organisations. He led and inspired the development of hundreds of new hiking trails throughout Southern Africa and beyond. He persuaded landowners to keep their hiking trails well maintained and according to standard. This effort was all for the benefit of younger and future generations.
Tim had an absolute passion for walking and hiking in nature. He loved the great outdoors, the mystery of the mountains, the wilderness and Africa. He spent, hours, days, weeks, years walking in nature – not alone, but always accompanied by a friend or more. He always left an open invitation for anyone keen to join. He was a responsible and principled man. In his words, “a hike is only successful if, at the end of the trail, each person enjoyed it, is happy, and arrived safely”.
Tim was the founder and owner of the Footprint Hiking Club, which is among the largest hiking clubs in Southern Africa. The Club offered many people opportunities to enrich their lives through the best and widest variety of hiking trails available in Southern Africa, and in the most cost effective way.

Tim had extensive knowledge of the environment and unequalled experience in hiking, which he readily shared. He was the author of “Gauteng: Hikes and Walks”; and was on the verge of completing another book on Hikes and Walks in Southern Africa. Indeed, we can say Tim dedicated his life to hiking.
Tim was also the proud owner of Jacana Travel Marketing and Reservations, a highly successful company in the eco-tourism industry that manages marketing and booking trails, guest houses, bush camps – and experiences in nature. The company operates in South Africa and internationally.
Tim loved and preferred self-employment. In his earlier years he worked at MCG Industries and INCE printing company.
Tim studied at the Wallington Country Grammar School and the University of South Africa.
Tim was a very humble person; selfless, always kind, caring and friendly; and canny. He walked the narrow moral path; a generous man. He made lots of friends. No one treated a stranger.

Tim enjoyed fun, good food and music and humour. His best-loved place to relax was the Barnyard Theatre, in which he was intimately involved. Tim touched the lives of many. He was for the joy and happiness of everyone in whatever he did. He encouraged us all.
Tim’s achievements are remarkable. His life ought to be celebrated and his legacy continued. Tim’s spirit lives on, possibly wandering the trails across the length and breadth our country which he inspired.

We would like to extend our gratitude to everyone who were privileged to have known Tim; for their attentiveness and loving care of a friend and father.

Sign up to be a Lilizela Judge

South African Tourism is inviting reputable members of the tourism industry to be part of the Adjudication Panel of the Lilizela Tourism Awards, where you will identify and award the best of the best in the tourism industry over the last year. To be part of the prestigious 2017 Lilizela Tourism Awards Adjudicators’ Panel, you must:

• Have a minimum three-year working experience in the tourism industry.
• Have extensive knowledge and understanding of the tourism industry.
• Only apply for one category. No judge is allowed to sit on more than one panel.
• Not have an entry in the category you apply for, but you may apply for any other category.

To submit your CV and motivation for a seat on the Adjudication Panel, or for more information, contact Mashoto Zimba on 011 895 3175 or email mashoto@southafrica.net. Entries close on 26 May 2017. Successful candidates will be informed telephonically by 31 May 2017.

Visit www.lilizela.co.za for more information.